We have a 5-day return policy on non-customized items. After you receive your item, you must request a return within days. This only applies to non-customized items such as… ready to ship items, coffee mugs, and decals. (That have not had any personalization add or any changes to the item per customer request). All customized items are
non-returnable unless there is a defect with one of the products or a mistake on our end. If there is a defect or we make a mistake, then we will make it right.

Return Policy

We would love to hear from you!

Customer service hours are Monday through Friday, 9am to 6pm CDT. We will get back with you within 24 hours.

Live Chat

Need help? We have a blue live chat option at the bottom of your screen. You can hit the live chat button and if we are online it will start a live chat with us, otherwise it will send the chat to our email.

We can help answer any questions you may have. If it is a general question, you'll find many helpful answers on our FAQ page.

Frequently Asked Questions

Wondering about a different tumbler style or size, turnaround times, or our shipping policy? 

Email Us

Have a question or concern that needs our personal attention? Fill out the form below or shoot us an email! Support Email: vinylchaos319@gmail.com. 

We are always happy to help!