Frequently Asked Questions
- Processing time is the length of time the shop needs to make your products once the order is placed and paid for. Once the processing time is over then it is ready to ship.
- Shipping time is the time it takes USPS Mail to deliver your order. Shipping time is estimated at 3-4 business days but is not guaranteed through USPS Mail.
Processing Times for Each Product
- Epoxy Tumblers current time is 2-3 Weeks
- Ready to Sell Tumblers current time is 3 business days
If Ready to Sell Tumblers have any personalization added this will add
an additional 3 business days.
- Sublimation Tumblers, Coffee Mugs, Glass Snow globes, and Pens
current time is 5 business days.
- Vinyl Decals and all other accessories current time is 3 business days.
Shipping Cost Free & Flat Rate
- Tumblers FREE Shipping
- Coffee Mugs and Glass Snow Globes $6.00
- Vinyl Decals & Stickers FREE Shipping
- Pens and all other Accessories $3.75
Q: Can I cancel or exchange my order once it has been placed?
A: We have a 5-day return policy on non-customized items. After you receive your item, you must request a return within 5 days. This only applies to non-customized items such as… ready to ship items, coffee mugs, and decals. (That have not had any personalization added or any changes to the item per customer request). Orders can be canceled only on the day the order was placed.
Contact us! vinylchaos319@gmail.com
Q: What are RTS tumblers and when do those ship?
A: RTS, or Ready to Ship/Sell tumblers, are tumblers I have created and are ready to be shipped to you. At times I will have options for these tumblers to be customized to be able to add a name or quote. RTS tumblers may need a final coat or two before shipping and will need a full 48 hours of cure time after the final coat before being able to be shipped. RTS tumblers have a Turnaround time of 2-3 business days. RTS Tumblers with personalization's added will add an additional 3-4 days.
Q: How do I care for my tumbler?
A: Care instructions will be included with your tumbler when shipped. Tumblers need to be hand-washed. Please do not soak, put in the dishwasher, leave in a hot vehicle, or put it in the microwave. I am not responsible for tumblers damaged due to misuse or mishandling on the customer's part.
Q: What are the tumblers made of?
A: Tumblers are made of BPA free, 18/8 kitchen grade stainless steel, vacuum sealed to keep your drink hot or cold in any weather. Tumblers are double-wall, vacuum insulated. The epoxy used to seal the tumblers provide a crystal-clear glass like finish that enhances and protects the design. The resin is VOC free, highly UV resistant, heat resistant up to 500 degrees, and is FDA Compliant resin (complies with FDA 21 CFR 175.300).
Q: What kind of lid do the tumblers have?
A: Depending on the tumbler, it could have either a lid that twists in or is pushed into the cup. Some have a flip top lid, and some have a sliding lid. The listing should state, or it should be shown in the pictures. If it does not state the type of lid, and you would like to know what it is, please feel free to reach out.
Payments & Security
We accept the following payments:
- All major credit cards
- Shop Pay
- PayPal
- Klarna Payments (Pay in 4 installments)
We do not store any payment information. Shopify provides a secure shopping experience for its merchants’ customers by keeping their security systems up to date with industry best practices.
Order Questions
Q: How do I place an order?
A: There are a couple of ways to place an order.
- Place your order for one of the items that is listed. Just add it to your cart and then go to checkout.
- Each product collection has a listing for a blank item, that you completely customize yourself. You just add that listing to your cart, add your design and personalization options in the boxes provided or you can email me the design options you are wanting.
- Just email me and tell me what your are wanting and I can make a custom listing. Then all you have to do is add your custom listing to your cart and checkout.
Q: Can I use my own design or logo on my tumbler or coffee mug?
A: Yes! Of course, you can. As long as you have a good quality image, design, or logo you can email it to me. A digital copy of an image, design, or logo will have greater quality than an item you can to scan and send.
Q: What types of customization options do you offer?
A: All our items are completely customizable if the design itself allows it. You can pick different glitter, ink, or vinyl colors. You can choose different designs, sayings, or quotes. We do not charge any extra for simple color changes, different sayings, or quotes. Of course, the changes have to be for a new item, we cannot change a ready to sell item! But most ready to sell items can have a name or short saying added at no extra charge. We leave the last layer of epoxy off our tumblers for the purpose of adding your name to the tumbler.
Q: How do I know when my order ships?
A: When your order ships, you will receive the tracking number for your order. You can track the delivery of your items along the shipping process.
Q: Can I cancel or exchange my order once it has been placed?
A: We have a 5-day return policy on non-customized items. After you receive your item, you must request a return within 5 days. This only applies to non-customized items such as… ready to ship items, coffee mugs, and decals. (That have not had any personalization added or any changes to the item per customer request). Orders can be canceled only on the day the order was placed.
Q: Do you have a list of available glitter, paint, or ink colors?
A: We have an enormous amount of glitter, but we are in the process of photographing all the colors. If there is a specific color/colors, you would like to look at just send us a message. We would be happy to help you pick out that perfect color for your creation.
Q: Can I order a different brand or size tumbler than the options in the listing?
A: Yes, please send us a message with your desired brand and size. We would be happy to try and find that tumbler to accommodate your request.
Q: Can I add on to my order?
A: At this time, you cannot add on to your order. Add-ons can create confusion, delays, and avoidable packaging mistakes; therefore, we have decided to not allow add-ons at this time.
Q: Do you offer discounts on bulk orders?
A: Yes, we offer discounts on bulk orders. The bulk order must ship to the same address and amount of discount is determined by the size of the order. Please email us to place a custom bulk order.
Order Issues
Q: My tracking said my package was delivered but I don’t see it, what next?
A: Sometimes USPS and UPS get ahead of themselves and scan your package as delivered when it has not been delivered. The first step is to make sure to check all surrounding areas to make sure you did not miss it, we all do it. If it is still not present - I recommend calling your local postmaster and asking them for the GPS coordinates of your package when it was delivered. Either they will inform you they still have the package; it was delivered where they state it was delivered or they delivered it to the wrong address. If you feel your package was stolen after speaking with your post office, please email me and we will work on a missing/lost package - and you can also begin filing a claim with route if you chose that option at checkout.
Q: I received my order, but it was damaged in shipping. What should I do?
A: The first thing you need to do is take pictures of your items and the packaging. Once you have the pictures, send them to us via email. You must keep all the pictures, damaged item and all the packaging the item/items came in. Vinyl Chaos Design Co will start a USPS claim for your damaged item/items. Once the claim is approved through USPS Vinyl Chaos Design Co will start on replacement items. You will need to send the damaged item/items and all the packaging back to Vinyl Chaos Design Co to receive your new items, most of the time we must send the damaged items to USPS for proof of damage.
If you have any questions please feel free to contact me! I try to respond as quickly as I can, even during non-business hours.