Tumbler FAQs

Tumbler FAQ:

Q: What are RTS tumblers and when do those ship?

A: RTS, or Ready to Ship/Sell tumblers, are tumblers I have created and are ready to be shipped to you. At times I will have options for these tumblers to be customized to be able to add a name or quote. RTS tumblers may need a final coat or two before shipping and will need a full 48 hours of cure time after the final coat before being able to be shipped. RTS tumblers have a Turnaround time of 2-3 business days. RTS Tumblers with personalization's added will add an additional 3-4 days.

Q: What are epoxy tumblers?

Epoxy tumblers are custom-made drinkware, made from double wall stainless steel, coated with epoxy resin to create a durable, glossy, and personalized finish. These tumblers are highly popular for their aesthetic appeal and functionality. They can feature glitter, decals, paint, or embedded objects like photographs or dried flowers. Designs are sealed under the epoxy, ensuring they are permanent and protected.

Q: What are sublimation tumblers?

Sublimation tumblers are specially designed drinkware that feature vibrant, high-resolution designs created using a process called sublimation printing. These tumblers are popular for their durability, colorful designs, and versatility.

Designs are transferred onto the tumbler by heating sublimation ink, turning it into a gas that bonds with the coating of the tumbler. Allows for full-color, seamless designs that won't peel, fade, or crack.

Q: How do I care for my tumbler?

A: Care instructions will be included with your tumbler when shipped. Tumblers need to be hand-washed. Please do not soak, put it in the dishwasher, leave in a hot vehicle, or put it in the microwave. I am not responsible for tumblers damaged due to misuse or mishandling on the customer's part.

Q: What are the tumblers made of?

A: Tumblers are made of BPA free, 18/8 kitchen grade stainless steel, vacuum sealed to keep your drink hot or cold in any weather. Tumblers are double-wall, vacuum insulated. The epoxy used to seal the tumblers provides a crystal-clear glass like finish that enhances and protects the design. The resin is VOC free, highly UV resistant, heat resistant up to 500 degrees, and is FDA Compliant resin (complies with FDA 21 CFR 175.300).

Q: What kind of lid do the tumblers have?

A: Depending on the tumbler, it could have either a lid that twists in or is pushed into the cup. Some have a flip top lid, and some have a sliding lid. The listing should state, or it should be shown in the pictures. If it does not state the type of lid, and you would like to know what it is, please feel free to reach out.

Q: Can I use my own design or logo on my tumbler or coffee mug?

A: Yes! Of course, you can. If you have a good quality image, design, or logo you can email it to me. A digital copy of an image, design, or logo will have greater quality than an item you can scan and send.

Q: Do you have a list of available glitter, paint, or ink colors?

A: We have an enormous amount of glitter, but we are in the process of photographing all the colors. If there is a specific color/colors, you would like to look at just send us a message. We would be happy to help you pick out that perfect color for your creation.

Q: Can I order a different brand or size tumbler than the options in the listing?

A: Yes, please send us a message with your desired brand and size. We would be happy to try and find that tumbler to accommodate your request.

If you have any questions, please feel free to contact me! I try to respond as quickly as I can, even during non-business hours. vinylchaos319@gmail.com

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